There was a setting in Telnet that was overriding the one field in the patron default template. To reset this I did the following:
Log into telnet:
A - Additional System Functions
A - Alter System Parameters
S - System Codes
O - Set System Options
Initials
C – Circulation Options
25 - Patron on fly: Code is
1 – NO MESSAGE
It had been set to F ON THE FLY which was overriding the one field in the patron default template. By setting it to NO MESSAGE the correct text is filled in that field.
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