Goal 2: Strategically implement library services to three distinct campuses and the online environment.

o   Objective 1: Provide timely delivery of library materials to all campuses. (Sam, Chris)

§  Action step 1.1: Track circulation, holds, and requests statistics for all campus libraries.

§  Action step 1.2: Track delivery time between campuses for all types of library materials.

o   Objective 2: Provide interlibrary loan services. (Sam, Chris)

§  Action step 2.1: Update ILL policies and manuals.

§  Action step 2.2: Track delivery time and success rates for ILL requests.

o   Objective 3: Further develop the Medaille College Libraries online presence. (Pam)

§  Action step 3.1: Explore increasing the Libraries’ presence in Bb Vista course sites. (Tom)

§  Action step 3.2: Explore the possibility of providing a “My Library” space for patrons to collect resources relevant to individual research. (Chris and Pam)

§  Action step 3.3: Educate students, faculty, and staff about RSS feeds of journals. (Tom)

§  Action step 3.4: Perform a website usability study and analyze the results to improve the Medaille College Libraries website and catalog functionality. (Sam and Liz)

o   Objective 4: Provide exemplary reference and research services consistently. (Debby)

§  Action step 4.1: Develop a reference forum for the Medaille College librarians.

§  Action step 4.2: Collect data and analyze in-person and online reference services. Use analysis to further develop and improve reference and research services.